Returns & Refunds

Is your item not what you expected?

Email us at hello@boysandivy.com.au to receive a 'Return Request Form'.

We will be happy to refund or exchange your item within 14 days of being received, as long as it complies with the conditions of the Returns Policy:

+ The item must be unused, unworn, in a saleable condition including original packaging and with tags attached.

+ Only Full Priced Items may be refunded. Sale Items can only be returned for exchange or a credit note.

+ You are responsible for paying for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

+ Faulty Or Damaged Goods will be inspected and if approved a full refund (including postage) or replacement will be provided depending on preference and availability of the product.

+ Unfortunately we are unable to accept Returns after 14 days from when the order was received.

+ Returns should be sent with a Returns Request Form and with tracking to:

BOYS & IVY, PO BOX 66, WILSTON, QLD 4051

 

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